Terms of service
TERMS OF SERVICE
Effective Date: 20/7/2026
Overview
These Terms of Service ("Terms") govern your access to and use of the website operated by Aurore SASU ("Aurore", "we", "us", or "our"), including all products, services, content, and features available through www.aurorebites.com (the "Services").
By accessing our website or purchasing our products, you agree to be bound by these Terms, our Terms of Sale, Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree to these Terms, you must not access or use our Services.
1. Access to the Services
You represent that you are at least the age of legal majority in your country of residence or that you have obtained the consent of a parent or legal guardian to use our Services.
You agree to use our Services only for lawful purposes and in accordance with these Terms.
You are responsible for maintaining the confidentiality of any account credentials and for all activities carried out under your account.
2. Products
Aurore specializes in premium food products, including stuffed Medjool dates, chocolate-covered dates, confectionery, and gourmet products.
We make every reasonable effort to accurately display product descriptions, ingredients, photographs, and pricing.
However:
- product images are illustrative only;
- colors may vary depending on your device;
- packaging may occasionally differ from displayed images;
- minor variations may occur due to the artisanal nature of certain products.
Product availability is not guaranteed.
We reserve the right to discontinue or modify products at any time.
3. Orders
Submission of an order constitutes an offer to purchase.
An order becomes binding only after payment has been successfully authorized and Aurore has accepted the order.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
- product unavailability;
- suspected fraud;
- pricing errors;
- payment authorization failure;
- compliance with applicable law.
If payment has already been received, any cancelled order will be refunded.
4. Prices and Payment
All prices displayed on our website are expressed in Euros (€).
Where applicable, prices include French VAT.
Shipping charges are displayed before checkout.
Payment must be completed before products are dispatched.
We reserve the right to modify prices at any time, provided such changes do not affect confirmed orders.
5. Shipping and Delivery
Delivery conditions are described in our Shipping Policy.
Delivery times are estimates only and may vary due to circumstances beyond our reasonable control.
Risk transfers to the customer upon physical delivery of the products.
Ownership of products transfers only after full payment has been received.
6. Intellectual Property
All content available through the Services—including text, photographs, graphics, logos, product names, trademarks, packaging designs, videos, illustrations, and website design—is the exclusive property of Aurore or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, published, or used without our prior written consent.
7. Third-Party Services
Our website may integrate services provided by third parties, including payment providers, logistics partners, analytics providers, and Shopify.
Those services are governed by their own terms and privacy policies.
Aurore is not responsible for third-party services over which it has no control.
8. Third-Party Links
The Services may contain links to third-party websites.
These links are provided solely for convenience.
Aurore does not control or endorse third-party websites and accepts no responsibility for their content, products, or services.
9. Shopify Platform
Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products.
Your use of Shopify's infrastructure remains subject to Shopify's own applicable terms where relevant.
10. Privacy
Our collection and processing of personal data are governed by our Privacy Policy.
By using our Services, you acknowledge that your personal data may be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
11. Feedback
If you voluntarily submit comments, ideas, suggestions, reviews, or other feedback, you grant Aurore a non-exclusive, worldwide, royalty-free license to use such feedback for improving our products, Services, and customer experience.
You remain responsible for the content you submit.
12. Accuracy of Information
Although we strive to keep our website accurate and up to date, errors relating to descriptions, prices, availability, or other information may occasionally occur.
We reserve the right to correct such errors, update information, or cancel affected orders where appropriate.
13. Prohibited Uses
You agree not to use the Services:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to distribute malicious software;
- to interfere with the operation or security of the Services;
- to engage in fraudulent activities;
- to collect personal information without authorization.
Any misuse may result in immediate suspension of access.
14. Suspension or Termination
We may suspend or terminate access to the Services where reasonably necessary, including in cases of fraud, abuse, unlawful conduct, or breach of these Terms.
Termination does not affect obligations arising before termination.
15. Disclaimer
Except where mandatory law provides otherwise, the Services are provided on an "as available" basis.
Nothing in these Terms excludes or limits any mandatory rights granted to consumers under applicable law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Aurore shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the Services.
Nothing in these Terms limits liability that cannot legally be excluded under applicable law.
17. Indemnification
You agree to indemnify Aurore against losses arising from your unlawful use of the Services or breach of these Terms, except where such liability results from Aurore's own negligence or legal responsibility.
18. Governing Law
These Terms are governed by the laws of France.
Any dispute shall be submitted to the competent French courts, without prejudice to mandatory consumer rights provided by applicable law.
19. Changes to These Terms
We may update these Terms from time to time.
The revised version will become effective upon publication on this website.
Customers are encouraged to review these Terms periodically.
20. Contact Information
Aurore SASU
138 Avenue Victor Hugo
75016 Paris
France
RCS Paris: 107 246 449
SIREN: 107 246 449
VAT Number: FR59 107246449
Email: contact@aurorebites.com
Telephone: +33 6 84 47 20 16
Website: www.aurorebites.com