Refund policy
Return & Refund Policy
Effective Date: 20/07/2026
This Return & Refund Policy explains your rights regarding purchases made on www.aurorebites.com and forms an integral part of our Terms of Sale.
Aurore is committed to delivering products of the highest quality. Because our products are food products intended for human consumption, different legal rules apply than for ordinary retail goods.
1. Company Information
This policy applies to products sold by:
Aurore SASU
Registered with the Paris Trade and Companies Register (RCS Paris)
SIREN: 107 246 449
Registered office: 138 Avenue Victor Hugo, 75016 Paris, France
Email: contact@aurorebites.com
Telephone:+33 6 84 47 20 16
Website: www.aurorebites.com
2. Right of Withdrawal
Under Article L221-28 of the French Consumer Code, the statutory 14-day right of withdrawal does not apply to:
- perishable food products;
- products likely to deteriorate rapidly;
- food products that cannot reasonably be resold once shipped.
Accordingly, purchases of Aurore products cannot be cancelled or returned simply because you have changed your mind after your order has been confirmed.
This limitation does not affect your statutory rights if the products are defective, damaged, non-conforming or delivered in error.
3. Order Cancellations
Orders may only be cancelled before they have entered preparation or shipment.
Once an order has begun processing, cancellation is no longer possible because food products are prepared and packed specifically for each shipment.
If you need to request a cancellation, please contact us as soon as possible at:
We cannot guarantee that cancellation will be possible.
4. Products Damaged During Delivery
If your order arrives:
- damaged;
- leaking;
- crushed;
- opened;
- or otherwise unsuitable for consumption,
please notify us within 48 hours of delivery.
Your request should include:
- your order number;
- photographs of the shipping box;
- photographs of the shipping label;
- photographs of the damaged products;
- a brief description of the issue.
This allows us to investigate the matter with our carrier.
5. Incorrect or Missing Items
If you receive:
- the wrong product;
- an incomplete order;
- or an item that does not correspond to your purchase,
please contact us within 48 hours of delivery.
After verification, we may:
- send the missing item;
- replace the incorrect product;
- or issue a partial or full refund where appropriate.
6. Product Quality Concerns
If you believe a product presents a manufacturing defect or quality issue, please contact us immediately.
We may ask for:
- photographs;
- batch information;
- expiry date;
- packaging details;
- and any other information reasonably necessary to assess your claim.
Each request is reviewed individually.
7. Refunds
When a refund is approved, it will be issued using the original payment method.
Refunds generally appear within 5–10 business days, depending on your bank or payment provider.
Shipping costs are refundable only where required by law or where the refund results from an error attributable to Aurore.
8. Products That Cannot Be Returned
For food safety reasons, we cannot accept returns of products that have:
- been opened;
- been consumed, in whole or in part;
- been improperly stored after delivery;
- been damaged by misuse;
- deteriorated due to the customer's handling.
9. Legal Guarantees
Nothing in this Policy limits your rights under mandatory French consumer law.
Consumers remain entitled to the applicable legal guarantees, including:
- the legal guarantee of conformity, where applicable;
- the warranty against hidden defects under the French Civil Code.
These rights apply independently of this Return & Refund Policy.
10. Contact Us
For any questions concerning this Return & Refund Policy or a refund request, please contact:
Aurore SASU
138 Avenue Victor Hugo
75016 Paris
France
Email: contact@aurorebites.com
Telephone: +33 6 84 47 20 16