Shipping policy

Shipping Policy

Effective Date: 20/7/2026

This Shipping Policy explains how orders placed on www.aurorebites.com are prepared, shipped, and delivered. It forms an integral part of Aurore's Terms and Conditions of Sale (CGV).

1. Company Information

This Shipping Policy applies to products sold by:

Aurore SASU

RCS Paris: 107 246 449

SIREN: 107 246 449

Registered office:

138 Avenue Victor Hugo

75016 Paris

France

Email:

contact@aurorebites.com

Telephone:

+33 6 84 47 20 16

Website:

www.aurorebites.com

These company details correspond to Aurore's official registration.

2. Shipping Destinations

Aurore currently delivers to the countries listed during checkout.

Available destinations may change without prior notice.

If your country is not available during checkout, delivery is currently unavailable.

3. Order Processing

Orders are prepared after payment has been successfully received.

Orders are generally processed within 1 to 3 business days, excluding weekends, French public holidays, and exceptional closure periods.

Processing times are estimates only and may vary during periods of high demand.

4. Shipping Methods

Orders are shipped using carefully selected carriers appropriate for the destination and the nature of the products.

The shipping method available for your order will be displayed during checkout.

Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information, where available.

5. Delivery Times

Estimated delivery times are displayed during checkout.

These delivery times are provided for information only and do not constitute a contractual guarantee.

Delivery delays caused by carriers, customs authorities, severe weather conditions, strikes, or other circumstances beyond Aurore's reasonable control shall not engage Aurore's liability.

Nothing in this section limits your statutory rights under applicable consumer law, including your rights in the event of excessive delivery delays.

6. Shipping Costs

Shipping charges are calculated according to:

  • destination;
  • shipping method;
  • order value;
  • order weight;
  • promotional offers, where applicable.

The applicable shipping costs are displayed before the order is confirmed.

7. Customs Duties and Import Taxes

For deliveries outside the European Union, customs duties, import taxes, VAT, brokerage fees, or any other charges imposed by the destination country may apply.

These charges are the sole responsibility of the customer unless otherwise stated during checkout.

Customers are encouraged to verify local import requirements before placing an order.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Aurore cannot be held responsible for delays, additional shipping costs, or failed deliveries resulting from inaccurate or incomplete delivery information provided by the customer.

If a parcel is returned due to an incorrect address, additional shipping charges may apply before reshipment.

9. Failed Deliveries

If a delivery cannot be completed because:

  • the recipient is unavailable;
  • the parcel is not collected within the carrier's storage period;
  • the delivery address is incorrect;
  • or the customer refuses delivery without legal justification,

the parcel may be returned to Aurore.

Because our products are perishable food products, returned parcels may no longer be suitable for resale or consumption.

In such cases, Aurore reserves the right to deduct the shipping costs incurred and, where applicable, decline reimbursement of the products where this is permitted under applicable law.

This provision does not affect the customer's statutory rights where the failed delivery results from Aurore's own fault.

10. Damaged Parcels

Customers should inspect their order upon delivery.

If a parcel arrives visibly damaged or appears to have been opened during transport, customers should:

  • note any reservations with the carrier where possible;
  • retain the packaging;
  • contact Aurore within 48 hours of delivery.

Photographs of the parcel and products may be requested in order to investigate the claim.

11. Transfer of Risk

For consumers, the risk of loss or damage to the products transfers only when the customer, or a third party designated by the customer (other than the carrier), takes physical possession of the products.

Ownership of the products transfers only after full payment has been received.

12. Force Majeure

Aurore shall not be liable for delays or failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to:

  • natural disasters;
  • severe weather;
  • pandemics;
  • strikes;
  • acts of government;
  • customs delays;
  • transport disruptions;
  • failures of suppliers or logistics partners.

Aurore will make reasonable efforts to minimize the effects of such events.

13. Contact Us

For any questions relating to shipping or delivery, please contact:

Aurore SASU

138 Avenue Victor Hugo

75016 Paris

France

Email: contact@aurorebites.com

Telephone: +33 6 84 47 20 16